Ensuring the quality of TV and on-demand access services (2023)

Ofcom believes that TV and video-on-demand programming should provide an equally fulfilling experience for all audiences, regardless of disability. This relies not only on widening availability of access services (including subtitling, audio description and signing), but also on improving their quality and usability.
Developments in the video-on-demand industry (such as increased customisation options) and growth of new technologies (including automatic subtitling and synthetic voices for audio description) have brought about a greater range of approaches to accessibility features. So, we want
to hear your views on what really matters in ensuring the quality of these services.